FAQ
Good questions, plain answers.
What $30/month covers, how signup and billing work, extras like Domain email and SEO, and how to get help.
What does $30/month include?
A real person designs and builds your site, plus hosting on a server we manage, HTTPS, nightly database backups, security monitoring, and changes later by email.
Why not a $3.99 host?
Those are often intro prices that jump at renewal, may need a 1 to 3 year prepay, and leave you to build the site yourself. Our $30 is the same every month, and design is included.
Is there a contract?
No. It is month to month. You can cancel anytime in the billing portal (Manage billing on your dashboard) or by email. Cancellation takes effect at the end of the paid month, and your site stays up until then.
How does it work?
Here is how it works, from signup to going live:
- Create an account with your name, email and a password.
- Confirm your email from the link we send.
- In your dashboard, open Website requirements and tell us what you want: pages, branding, content, examples, and any photos.
- We review your request and build a draft of your site.
- You have 14 days to review the draft and decide whether you'd like to go ahead.
- When you're happy, pay for the $30/month Website + Hosting plan through Stripe checkout, and your site goes live.
- After that, email us anytime you want changes.
How do I get help?
Email support@hwhosting.com whenever you need help.
Can I see my site before I pay?
Yes. Tell us what you want, and we'll build a draft of your site. You then have 14 days to look it over and decide whether you'd like to go ahead. Once you pay for the $30/month plan, your site goes live.
Can I sell online?
Yes. An online store is included in the same $30/month, so customers can browse and order right from your site. See it in action in the Our Bakery demo.
Can I have email at my own domain?
Yes. If you have your own domain, email at that domain is a $10/month add-on for each domain, and it includes as many email accounts as you need (unlimited mailboxes at your domain for that one $10/month price) and webmail at webmail.hwhosting.com.
I already have a site. Can you move it?
Yes. In most cases, we can help you move your site. Email us with the details and we'll take a look.
What if my site goes down?
We monitor the server we run. If something looks wrong, email support@hwhosting.com. Coming soon: Host Watcher, a $10/month service that keeps an eye on your site for you. It checks that your key pages are up, that important words still show on them, and that things like your online store's checkout are working, and it emails and texts you if something goes wrong.
Is my site safe?
Each site runs separately from the others, with HTTPS and automatic blocking of attackers. Your site is backed up every day.
Can I get a refund?
You have 14 days to review your site draft and decide before you make your first payment. Once you've paid, payments aren't refunded, including partial months, unless the law requires it or we decide to in a particular case. If we decline your account after you've paid, we cancel the subscription and refund that payment. See the Terms.
Do I own my content?
Yes. You own the content you or we put on your site for you (text, images, code, data). You give us permission to store, copy, and display it only as needed to host and run your site. Details are in the Terms.
Still unsure?
Email support@hwhosting.com. Or create an account when you are ready. $30/month. We build it, we host it.